Shipping policy

All our items are made to order and as a result we take 14-21 days to carefully craft each item. Our headquarters are in Trinidad and Tobago, as a result all international shipping can take between 5-7 business days to arrive after a wait time of production.

Meiling Inc Limited Return Policy

At Meiling Inc Limited, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below:

Eligibility for Returns

Items must be returned within 14 days from the date of delivery.
Items must be in their original condition, unworn, unwashed, and with all tags attached.

Non-Returnable Items

Sale items
Gift cards
Items marked as final sale

Return Process

Initiate a Return: Contact us at [meiling@meilinginc.com] with your order number and reason for return.
Prepare Your Return: Pack the items securely in their original packaging, if possible. Include your order confirmation and the reason for return.
Ship the Return: You will receive instructions on where to send your return. Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need a different size or color, please return the original item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with photos and a description of the issue. We will arrange for a replacement or refund.